II. Privacy Principles
At SourceGas, we are committed to protecting your personal information in accordance with the privacy principles established by SourceGas.
SourceGas’ primary goal in collecting personal information is to provide our Customers with the services and products they need and request concerning their residential and/or business natural gas usage and account information. SourceGas collects information in several ways, including telephone calls, voicemail, electronic mail, and from different parts of our Web site.
Some of Customer's personal information (such as a credit card number) may be stored to facilitate the payment of future natural gas statements. Only that personal information which is reasonably required to facilitate a Customers account is shared among SourceGas and its subsidiaries and affiliates. In addition, we may collect personal information when and if a Customer pays a monthly natural gas statement through our Web site. Collecting this information allows us to follow up with a Customer in order to provide the requested customer service.
At times, SourceGas also may use a Customer's personal information internally for quality control purposes. Please note that personal information used internally is only available to SourceGas employees who perform quality control functions as part of their job. Any SourceGas employee who utilizes personal information improperly will be subject to disciplinary action, which may include termination of employment.
A Customer or any other person who submits personal information to SourceGas may choose not to have such information shared with a third party operator. If you do not wish to have your personal information disclosed, then please contact the Information Security Department. Within a reasonable time after you notify the Director of Corporate Communications (see below) of your choice not to have your personal information disclosed to a third party operator, we will cease disclosure of your personal information. Please keep in mind that SourceGas will not be able to provide you with all or certain services if you instruct us not to disclose your personal information to a third party operator.
SourceGas may be required or permitted to disclose personal information from time to time in order to comply with legal requirements and will comply with applicable Privacy Laws in doing so.
SourceGas conducts periodic internal reviews of its data collection, storage and processing practices and the security measures it has implemented, and believes that such security measures provide reasonable precautions against unauthorized access, disclosure, alteration or destruction of personal information that SourceGas collects commensurate with that generally practiced within the natural gas services industry. SourceGas employees who have access to personal information are bound by confidentiality obligations the violation of which will subject the employee to disciplinary action, which may include termination of employment.
Any time we ask for a credit card number through SourceGas' Web site, we transmit that credit card number in an encrypted format. To do so, we use standard, SSL (secure socket layer) encryption. SourceGas also has implemented certain physical security measures to protect against unauthorized access to its central and backup data centers where personal information is stored. Customers should use caution when disclosing personal information by telephone or other electronic media, as SourceGas has no control over such third party providers.
If a Customer elects to make payment of a monthly natural gas statement through our Web site, his or her profile information will be password-protected so that only the Customer has access to his or her personal information online. SourceGas employees have access to this information for the express purpose of providing related services to the Customer. We recommend that a Customer does not divulge his or her password to anyone. A Customer should remember to sign out of his or her SourceGas account, and close the browser window when the transaction is complete. These measures are to ensure that third parties cannot access a Customer's personal information and correspondence, in the event the Customer is sharing a computer with someone else or is using a computer in a public place like a library or Internet cafe.
4. Data Integrity
SourceGas conducts periodic internal reviews of its data collection, storage and processing procedures. SourceGas collects, stores and processes only that personal information required to provide services for its Customers. SourceGas conducts periodic reviews of its data collection, storage and processing practices to ensure that it only collects, stores or processes personal information that is required in order for SourceGas to provide services to its Customers.
If a Customer becomes aware of any inaccuracy in his or her personal information or if a Customer wishes to inquire about his or her personal information, then the Customer should notify SourceGas by contacting the Information Security Department. Where permitted by law, an administrative charge of US$25 is required for all information access requests.
SourceGas will make all corrections and/or deletions of erroneous personal information brought to its attention within a reasonable time period; however, SourceGas will make such corrections and/or deletions of erroneous personal information in a manner that does not impose undue burden or expense on SourceGas. Further, SourceGas may not necessarily allow access to review personal information collected with regard to an individual in the event SourceGas reasonably determines such personal information is used in a manner that does not materially adversely affect the person involved or if providing such review privileges would cause undue burden or expense on SourceGas. Nevertheless, SourceGas will provide access to personal information in accordance with the requirements of applicable Privacy Laws.
An employee may access his or her personal information maintained by SourceGas and its affiliates in accordance with SourceGas' human resources policy.
III. Contacting SourceGas
You may contact us at or call 1.800.563.0012.
Our corporate headquarters address is SourceGas Distribution LLC, 600 12th Street, Suite 300, Golden, CO 80401.