Frequently Asked Questions
What is the Choice Gas Program?
The Choice Gas Program is an annual program administered by SourceGas Distribution LLC that gives customers the opportunity to choose a natural gas supplier and Pricing Option that best suits their needs.
Para información en español sobre el programa “Choice Gas” favor de llamar al número gratis 1.800.563.0012.
What is the benefit of the Choice Gas Program?
In a word, “choice.” Because the Choice Gas Program allows customers to choose their natural gas Supplier and Pricing Option, they have an opportunity to manage gas supply price risk and volatility to meet their individual needs.
The Choice Gas Program selection period in Wyoming begins April 10, 2009, and ends April 30, 2009.
What are the key sources of information regarding the 2009-10 Choice Gas Program?
• Internet websites and phone numbers for each Supplier are available under
Supplier Links to easily access additional information about the Supplier and their Pricing.
• A toll-free number that provides prerecorded competitive price quotes from all participating Suppliers (1-866-432-6200).
• The Guide book mailed to customers in April.
How do customers select their Supplier?
Customers can automatically roll over to their current Supplier and Pricing Option, or submit a selection through the Internet, by telephone, directly through their chosen Supplier, or by U.S. Mail (these choices are collectively referred to as “accepted submission methods”).
The Choice Gas Program selection period in Wyoming begins April 10, 2009, and ends April 30, 2009.
What constitutes a “valid” selection?
A selection is considered valid when a customer submits their choice through one of the accepted submission methods, on or before May 1, 2008. It is important to note that confirmation codes are time-sensitive, therefore customers should check with their Supplier on its expiration date. The first valid selection received will be considered the customer’s final choice. Customers should record their verification number if submitting their selection via the Internet or telephone. Mailed selection forms must be signed by the customer to be considered valid.
What if a customer does not make a selection?
If a valid selection is not submitted on or before May 1, 2008, the customer’s account automatically rolls over to their current Supplier and Pricing Option, at a price to be determined by the Choice Gas Supplier. If a customer rolls over any Choice Gas Pricing Option, the final rate will be made publicly available no later than 15 days after the Selection Period ends. The natural gas commodity price that Choice Gas rollover customers will be charged will not carry over from the previous year unless agreed to by the Supplier. We encourage customers to participate in the selection process to ensure they know the price of the gas commodity they will receive for the upcoming year.
If a customer intends to roll over their selection, what happens if that Supplier has exited the Program or discontinued that Pricing Option?
Customers will be notified if their current Supplier exits the Choice Gas Program or if their Supplier discontinues a customer’s Pricing Option. Customers will default to the Pass-On Rate [Regulated Rate] unless a new Pricing Option is selected from the current Supplier, or a new Supplier and Pricing Option is selected during the selection period. The Pass-On Rate [Regulated Rate] will continue to be the default option for customers who did not select a Choice Gas Supplier for the preceding year.
What happens if a customer moves during the Choice Gas Program year?
If a customer moves from one service address to another, or a new customer moves to a service address within the Choice Gas Program territory, that customer will continue with the Supplier previously selected for that address. New construction customers will be provided with a selection packet via U.S. Mail, and if that customer does not make a selection, they will default to the
Pass-On Rate [Regulated Rate]. For additional questions regarding service address issues, call 1.800.563.0012.
Does the Choice Gas Program affect the quality of distribution service?
No. Regardless of the customer’s selection, SourceGas will continue to provide meter reading and billing services, respond to gas leaks, and ensure the safety and reliability of the gas supply to Choice Gas Program communities.
Are the Suppliers reliable?
Yes. Participating Suppliers must meet certain requirements set forth in SourceGas’s tariff, as approved by the Wyoming Public Service Commission.
Where can more information about the Suppliers be found?
More information about the Suppliers, such as websites and phone numbers can be found by clicking on Supplier Links, as well as on page 10 of the Guide mailed to customers in April.
Is Balanced Billing available to all customers?
[Please Note: Balanced Billing is not Fixed Monthly Bill]
Yes. The Balanced Billing Plan (formerly Budget Billing) will calculate your monthly bill based on a “rolling average” of current and historical costs and an adjustment factor, based on a period of at least 360 days. This monthly rolling adjustment will help protect against larger fluctuations you may have experienced in the past. Your “New Balance Due” will adjust from month to month as a result of the calculation process. The monthly adjustment eliminates the need for an annual true-up of the customer account.
If you are a current Balanced Bill customer and select a Pricing Option that provides a set monthly bill amount, your outstanding balance will be due in full.
More questions? Please call 1.800.563.0012