Customer Service Is Our #1 Priority!At SourceGas, our customers always come first. We continually look for ways to operate more efficiently and control rising costs. In the last few years, you may have noticed that we have made several changes to enhance our customer services, including:
SourceGas Internal Call CenterSourceGas constructed a new state-of-the-art call center in our Fayetteville, Arkansas office to handle calls for customers in Colorado, Nebraska, Wyoming and Arkansas.
The phone number for all customers is 1.800.563.0012.
Call Center Business HoursOur call center offers standard business hours of operation from 8am-7:30pm Central time (7am-6:30pm Mountain time), Monday through Friday, while continuing to provide 24x7 coverage for emergency calls, such as gas leaks or no heat.
Enhanced Billing SystemIn September 2009, we changed to a new internal billing system that allows us to improve your monthly billing information. If you have any questions about your bill, please call us at 1.800.563.0012
On-line Accounts and PasswordsCustomers who would like to utilize on-line account service will need to set up new on-line accounts and passwords. Click here or the "Account Login" link in the upper left corner for instructions.
Convenient Payment MethodsConvenient payment methods will continue to be available, such as pay by phone, internet, electronic/ paperless bill and credit card payments. Customers may also establish recurring automatic payments with their bank or credit card. Contact our call center at 1.800.563.0012 for details, or click the Account Login link in the upper left corner to sign up online.
Customer FocusOur call center and billing system are now operated by SourceGas employees, who have a commitment to provide our customers with courteous, efficient service. If you ever have any questions or concerns about your service or your bill, please contact us at 1.800.563.0012, or click the "Contact Us" link at the top of this page.
Finally, Thank you for allowing us to serve you and for choosing the heating fuel with the best overall value, natural gas.